Load System Extension to Recover Lost Data from the Mac with Apple Silicon Chip

This article applies to:
Donemax Data Recovery for Mac
Mac OS 11.0 and higher versions

If you are using Donemax Data Recovery for Mac to retrieve the lost files on a Mac with Apple Silicon Chip, you will receive a prompted message like below:

In order to obtain the authorization to scan and retrieve the lost data on an internal drive, Donemax Data Recovery for Mac requires the system extension to be enabled on your Mac. On all the Macs with Apple Silicon Chip, you will need to go to the Recovery environment to enable system extensions.

To do so, save all the works on your Mac and shut down the system. Then press and hold the Touch ID or Power button until you see the Option icon appears on the screen.

After this, you might need to select your Apple account and fill in the password to boot in Recovery mode. You will then get the following menu.

Click on Utilities from the menu bar. Next select Startup Security Utilities.

Select the drive where Donemax Data Recovery for Mac is supposed to be installed, generally it should be the Macintosh HD. Click the Security Policy button.

In the prompted window, the Reduced Security setting needs to be selected. Then check the allow user management of kernel extensions from identified developers. Click Ok to save your new startup settings. Then restart your machine.

After your Mac restarts, run Donemax Data Recovery for Mac again. The General Security & Privacy page will be prompted automatically. If not, manually navigate to this page in System Preference. Click the lock icon at the Botton left corner and make sure that it gets unlocked. Enter the admin password when prompted. Next click the blue Allow button to accept the kernel extensions of Donemax Data Recovery for Mac.

Another restart of the machine will be required after the last change. After restarting your Mac, you will be able to use the product to retrieve the lost files from the internal drive.

If you have any further questions, feel free to contact Donemax Technical Support team at [email protected].