Donemax values every customer and works hard to provide customers with an enjoyable experience using Donemax products and services. Most Donemax software offers a free trial version, so customers can have a full test before deciding to purchase. All these help customers make an informed purchase decision and avoid buying the wrong product for their needs.
It's because of this 'try-before-you-buy' system that Donemax provides a 30-day Money Back Guarantee for most products. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.
Circumstances of No Refund
Donemax generally does not refund or exchange products in the following situations:
1) The request for a refund is made more than 30 days after the date of purchase.
2) Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product's functioned and/or results. It is highly recommended that every customer read the product description and try the free trial version before making the final purchase decision.
3) A customer refund request on complaint of credit card fraud/other unauthorized payment. Donemax recommends the customer contacts the card issuer if there is any suspicion of fraud or unauthorized payment. As Donemax cooperates with an independent payment platform, it's impossible to monitor authorization during payment.
4) A refund request claiming the failure to receive registration code within two hours of the order having been successful. Ordinarily, once an order has been validated, Donemax system will automatically send a registration email within 1 hour. However, sometimes the arrival of this registration email can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. In this case, customers should visit the Donemax Support Center to retrieve it, all queries will be responded to within 24hrs.
5) Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.
6) Donemax Product price differences between different regions or price differences between Donemax and other companies.
7) A customer has a 'change of mind' after purchase.
8) A refund request due to technical trouble, with the customer refusing to cooperate with the Donemax support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the Donemax support team.
Accepted Circumstances
Donemax offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.
1) Purchase of Extended Download Service (EDS), Registration Backup Service (RBS) or Download Insurance Service outside of product purchase, without knowing that they can be removed. In this case, we will help you contact payment platform to refund the cost of them.
2) A swap of a program would require you to purchase the proper one that you did not in the first place, and then the original program would be refunded back to you.
3) Purchase of the same product twice or purchase of two products with similar functions. In this case, Donemax will refund one of the products for you, or swap one program for another Donemax product.
4) The customer does not receive their registration code within 24 hours of purchase, has failed to retrieve the registration code from the Donemax Support Center, and has not received a timely response (within 24 hours) from the Donemax Support Team after making contact. In this case, Donemax will refund the customer's order if they have no need of the product in future.
5) If following a technical fault the user purchased a different software product from another company to finish their task. Under these circumstances we can arrange to exchange the product or provide a full refund.
6) Software purchased has terminal technical problems, and no solution has been provided within 30 days. In this case, Donemax will refund the purchase price if the customer doesn't want to wait for a future upgrade.
Once a refund is issued, the corresponding license will be deactivated. Please:
Download Version: Uninstall the software and remove it from your computer.
Disc Version: Destroy the disc, then uninstall the software from your computer.
If you have any further questions about the refund policy, please feel free to contact us.